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Support #21159

closed

Update support process with RT ticket handling process

Added by Peter Amstutz 7 months ago. Updated 3 months ago.

Status:
Resolved
Priority:
Normal
Assigned To:
Peter Amstutz
Category:
-
Target version:
Development 2024-02-14 sprint
Due date:
Story points:
-

Description

Notes from

https://docs.google.com/document/d/1X9QipK8DR7r88KMq0QI4WZkZO55Xedjp28BGSaY8JKM/edit?usp=sharing

Support procedure:

https://docs.google.com/document/d/1ntAHEkLIplrNm8tqL4wJe_hEbhvJYDUpGUmFxxg997Q/edit

Subtasks 1 (0 open — 1 closed)

Task #21176: Review https://docs.google.com/document/d/1ntAHEkLIplrNm8tqL4wJe_hEbhvJYDUpGUmFxxg997Q/editResolvedPeter Amstutz01/09/2024Actions
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 #1

Updated by Peter Amstutz 7 months ago

  • Assigned To set to Peter Amstutz
  • Tracker changed from Bug to Support
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 #2

Updated by Peter Amstutz 6 months ago

  • Description updated (diff)
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 #3

Updated by Peter Amstutz 6 months ago

  • Status changed from New to In Progress
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 #4

Updated by Peter Amstutz 6 months ago

  • Description updated (diff)
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 #5

Updated by Peter Amstutz 6 months ago

  • Target version changed from Development 2023-11-08 sprint to Development 2023-11-29 sprint
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 #6

Updated by Peter Amstutz 5 months ago

  • Target version changed from Development 2023-11-29 sprint to Development 2024-01-03 sprint
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 #7

Updated by Peter Amstutz 4 months ago

  • Target version changed from Development 2024-01-03 sprint to Development 2024-01-17 sprint
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 #8

Updated by Peter Amstutz 4 months ago

  • Target version changed from Development 2024-01-17 sprint to Development 2024-01-31 sprint
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 #9

Updated by Peter Amstutz 3 months ago

  • Target version changed from Development 2024-01-31 sprint to Development 2024-02-14 sprint
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 #10

Updated by Peter Amstutz 3 months ago

  • Status changed from In Progress to Resolved
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