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Bug #801

closed

Timeout is too short

Added by Madeleine Ball over 12 years ago. Updated over 12 years ago.

Status:
Resolved
Priority:
Urgent
Assigned To:
Target version:
-
Story points:
-

Description

I've had it time out on me in the middle of editing, and it's awful, I lose all my edits. Heidi recently emailed saying her edits were lost, presumably from the same behavior. I think GET-Evidence really doesn't need to be so strict about this, especially since the consequences of accidental timeout are so bad.

I think this should be fixed in the next week (urgent) so we can encourage authors interested in contributing to GET-Evidence to do so immediately. (Their offer is going to go stale if we aren't responsive.)


Files

save-from-expired-session-1.png (41.8 KB) save-from-expired-session-1.png screen shot of "session expired, log in again" alert Tom Clegg, 12/07/2011 01:42 PM
save-from-expired-session-2.png (39.1 KB) save-from-expired-session-2.png screen shot of "log in" pop-up window Tom Clegg, 12/07/2011 01:42 PM
save-from-expired-session-3.png (39.8 KB) save-from-expired-session-3.png Tom Clegg, 12/07/2011 01:42 PM
Actions #1

Updated by Tom Clegg over 12 years ago

The production site now has a 2 day idle session timeout (the default in PHP is 24 minutes) and this is now recommended in the INSTALL doc as well.

Actions #2

Updated by Tom Clegg over 12 years ago

  • Status changed from New to Feedback
  • Assigned To set to Tom Clegg
  • % Done changed from 0 to 90
  • Resolution set to fixed
Actions #3

Updated by Tom Clegg over 12 years ago

  • Status changed from Feedback to In Progress
  • % Done changed from 90 to 40
  • Resolution deleted (fixed)

Even worse than the short timeout is the fact that clicking "save draft" in a timed-out session results in a "saved 1:23 pm" message, even though it hasn't. This situation should cause a prompt to log in again, using a process that doesn't destroy the unsaved content (perhaps via pop-up window or iframe).

Actions #4

Updated by Tom Clegg over 12 years ago

  • Status changed from In Progress to Resolved
  • % Done changed from 40 to 100
  • Resolution set to fixed
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