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Support #6055

closed

[Support] Cannot log into VM

Added by Mohammad Zia almost 9 years ago. Updated almost 5 years ago.

Status:
Resolved
Priority:
Normal
Assigned To:
Category:
-
Target version:
-
Due date:
Story points:
-

Description

Hi,

I have followed the instructions for logging into the VM, specifically, generating a public SSH key and adding it to the SSH Keys in the Arvados workbench interface. Every time I try to connect, I get the following error:

"Permission denied (publickey).
ssh_exchange_identification: Connection closed by remote host"

This error suggests that my public isn't working.

When logging into Arvados, I used my Google account for authentication. This resulted in Arvados listing my Google user name as the login name in the Arvados workbench. My Google username, however, is different from my shell user name ($USER). When attempting to log into Arvados VM, do I use googleuser@shell or my shell user name, meaning $USER@shell?

Thanks,
--Mohammad


Related issues

Blocked by Arvados - Bug #5625: [Docker] Shell container should add user accounts when login permission links are added (e.g., from workbench admin interface).ClosedActions
Actions #1

Updated by Ward Vandewege almost 9 years ago

Hi Mohammed,

Mohammad Zia wrote:

I have followed the instructions for logging into the VM, specifically, generating a public SSH key and adding it to the SSH Keys in the Arvados workbench interface. Every time I try to connect, I get the following error:

"Permission denied (publickey).
ssh_exchange_identification: Connection closed by remote host"

This error suggests that my public isn't working.

That's right, that seems to be the problem.

When logging into Arvados, I used my Google account for authentication. This resulted in Arvados listing my Google user name as the login name in the Arvados workbench. My Google username, however, is different from my shell user name ($USER). When attempting to log into Arvados VM, do I use googleuser@shell or my shell user name, meaning $USER@shell?

You should use what is listed on your 'manage account' page. Assuming you are on our cloud installation, the link is

https://cloud.curoverse.com/manage_account

Does this help?

Thanks,
Ward.

Actions #2

Updated by Ward Vandewege almost 9 years ago

  • Tracker changed from Bug to Support
  • Assigned To set to Ward Vandewege
  • Target version set to 2015-06-10 sprint
Actions #3

Updated by Mohammad Zia almost 9 years ago

Hi Ward,

I am using the Arvados docker image and not the curoverse installation.

Thanks,
--Mohammad

Actions #4

Updated by Ward Vandewege almost 9 years ago

Hi Mohammad,

Sorry for the delay - this shell image is not fully functional at the moment, it doesn't know how to install user accounts yet - we're tracking this in issue #5625. The workaround is to install the python sdk and the cli tools on the host that your docker images run; would that work for you?

Thanks,
Ward.

Actions #5

Updated by Brett Smith almost 9 years ago

  • Target version changed from 2015-06-10 sprint to Bug Triage
Actions #6

Updated by Tom Clegg almost 9 years ago

  • Status changed from New to Feedback
Actions #7

Updated by Brett Smith over 8 years ago

  • Target version deleted (Bug Triage)
Actions #8

Updated by Ward Vandewege over 8 years ago

  • Subject changed from Cannot log into VM to [Support] Cannot log into VM
Actions #9

Updated by Ward Vandewege almost 5 years ago

  • Status changed from Feedback to Resolved
Actions

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